HVAC Service Guarantees & Terms | Dubo HVAC

Guarantees & Service Terms

Labour & service warranties

Installation — 1-Year Labour Warranty
Every new system we install is covered for 1 year against installation-related issues. If the system doesn’t perform properly due to workmanship, we’ll return and fix it at no cost.

Repairs — 6-Month Warranty
All repair work includes a 6-month warranty covering replaced parts and labour.
If the same issue reappears within this period, we’ll inspect and correct it promptly.

Service terms

Estimates & Approval
Before any work begins, you’ll receive a written estimate with full details on scope, cost, and timeline.
No hidden fees or unexpected charges — ever.
All work proceeds only after client approval.

Payment Terms

Residential: payment due upon completion unless otherwise agreed.

Commercial: invoicing available for recurring or contract clients.

Accepted methods: cash, card, bank transfer, or business check.

Scheduling & Access
Appointments are scheduled between 8 AM and 8 PM, seven days a week. Please ensure access to all relevant areas (equipment, utility panels, rooftops, etc.) at the time of service.

Rescheduling & Cancellations
We understand plans change. If you need to reschedule, please notify us at least 24 hours in advance.
Same-day cancellations may incur a service fee if a technician is already dispatched.

Safety & compliance

All work complies with local NYC codes and EPA regulations.
We follow proper refrigerant handling, disposal, and equipment safety procedures. All technicians are trained and insured to perform HVAC work in residential and commercial settings.

We take care to protect property and maintain cleanliness during and after each job.
Drop cloths and protective gear are used when needed.

Limitations & exclusions

Our warranties cover only the work performed by DUBO HVAC.
They do not apply to:
Issues caused by unrelated electrical or plumbing failures

Equipment modified or serviced by others after our visit

Natural disasters, power surges, or building system malfunctions

If a problem appears outside the warranty period, we still review it fairly and offer reduced diagnostic rates for returning clients.